Thank you for get in touch!

We take Customer satisfaction very seriously, so hopefully this page can help you to solve your problem.

If your new ZURU item isn’t perfect we want to address this, in general we have pre-made arrangements with our retail partners to replace products that you may consider faulty. As such please return your product back to the retailer you purchase it from for a replacement or a full refund. Remember to take with you the proof of purchase.

If for any reason you are not able to return the item to the store please submit the following information:












Customer information






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We strive to respond to your customer service query within 1-3 working days.
ZURU reserves the right to issue replacements at its discretion. Products must have been purchased within the last 6 months. Without proof of purchase, we will be unable to process the replacement.
Please note it may take 4 to 5 weeks for your replacement to be processed and to reach its destination.